Voss Helmets ships motorcycle helmets, riding gear, and accessories from our warehouse in Delta, British Columbia, Canada, to customers throughout the United States, Canada, and many international destinations.
International shipping availability, delivery times, and customs requirements vary depending on the destination country.
Below you'll find answers to common questions about international shipping, customs clearance, duties, and taxes.
Where Does Voss Helmets Ship?
We ship throughout the United States and Canada, as well as to many destinations in Europe, Australia, Central America, South America, and other international markets.
Shipping availability and carrier services depend on your destination.
Available shipping options and applicable charges are displayed at checkout where supported.
If your country is not available at checkout, please contact our customer service team to ask about available shipping options.
Shipping to the United States
Voss Helmets covers applicable import duties and customs charges on eligible orders shipped to the United States, in accordance with our current Shipping Policy.
Because orders ship from Canada, packages entering the United States may be subject to customs processing or inspection.
Most shipments proceed through the normal customs clearance process, but occasional delays may occur if additional documentation, verification, or inspection is required.
If a shipment encounters a customs-related issue, our team will work with the shipping carrier to provide the necessary information and assist with resolving the delay.
In some circumstances, the recipient may be asked to verify shipment details or provide additional information to the carrier or customs authorities.
Shipping Within Canada
All Canadian orders ship domestically from our warehouse in Delta, British Columbia.
Canadian orders are not subject to international customs duties.
We offer FREE standard ground shipping throughout Canada, with no minimum purchase requirement.
Applicable sales taxes are calculated at checkout.
Shipping to Europe & Australia
We ship to many destinations throughout Europe and Australia.
Orders may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country.
These charges are determined by local customs authorities and may be the responsibility of the recipient.
Customers are responsible for complying with applicable local import requirements.
Customs processing may affect delivery times.
Shipping to Central & South America
Voss Helmets serves customers in Central and South America through international shipping and regional distribution partners.
Shipping availability, costs, and customs requirements vary by country.
Depending on your location, purchasing through an authorized regional distributor may offer additional options for product availability, local delivery, and customer support.
If you would like assistance finding a distributor or arranging a shipment to your country, please contact our customer service team.
Shipping to Other International Destinations
We may be able to arrange shipping to additional international destinations, depending on carrier availability and local import restrictions.
If your country is not listed at checkout, please email our customer service team with your destination country and shipping address so we can review available options.
Customs Inspections & Delivery Delays
International shipments may be selected for customs inspection or require additional documentation before being released for delivery.
Customs clearance procedures are controlled by the relevant authorities and are outside Voss Helmets' direct control.
If additional information is required, the carrier or our customer service team may contact you.
Please respond promptly to any legitimate customs or carrier requests to help avoid unnecessary delays.
International delivery estimates do not include guaranteed customs clearance times.
Order Processing & Tracking
Orders are typically processed within 1–3 business days, excluding weekends and Canadian statutory holidays.
Once your order has shipped, you'll receive a confirmation email with tracking information.
Processing times and shipping transit times are separate. Delivery estimates vary depending on the destination, carrier, and customs requirements.
Need Assistance With International Shipping?
Our customer service team can help answer questions about shipping availability, customs documentation, order tracking, and delivery concerns.
Email: hello@vossdot.com
Phone: 1 (442) 888-1276
Customer Service Hours: Monday–Friday, 8:30 AM–4:30 PM Pacific Time, excluding Canadian statutory holidays.
For more information about shipping rates and delivery times, please visit our Shipping Your Order & Transit Times article.
You can also review our full Shipping Policy.
Thank you for choosing Voss Helmets. Ride safe!
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