Online Shopping

Vosshelmetsusa.com is open so you can shop 24/7!

• Shopping is easier than ever with free shipping and a free 30-day return policy. Read below for some applicable restrictions.
• Follow @vosshelmets on Instagram & @voss_helmets on TikTok for daily inspiration and to stay connected and have fun during this time

Flagged Orders

To ensure the security and integrity of all transactions, photo verification is required for any orders flagged as potentially fraudulent. This step is essential for confirming the identity of the buyer and preventing unauthorized purchases. All flagged orders will be held until the necessary photo verification is completed and confirmed. Failure to provide the requested verification may lead to order cancellation to protect the buyer and seller.

Shipping & Returns

Hours of Operation: Monday to Friday 8 AM to 4 PM West Coast / Pacific Standard Time

** Excluding Canadian Holidays**

If you have any questions or concerns regarding your order, please contact us:

• Toll-free at 1(877) 431-2453
• Email us at Hello@vossdot.com
• Live Website Chat
• Leave a message on our Facebook @VossHelmets.

A representative will reach out to you in 24-48 hours. 

FAQ - Shipping to USA/International Countries:

How much does shipping cost? Can you ship to my country & Where do orders ship from?

We offer FREE SHIPPING on all orders over $75 to Continental USA, with our expedited 3-7 Day Shipping Service. There is a flat-rate fee of $9.99USD on orders below $75.

We ship to many countries around the world – please contact us for further details and include your ship-to address to help us find the lowest shipping cost to your country. All orders are processed and shipped from our Canadian warehouse, in the heart of Delta, BC.

** Please note, shipping fees vary outside of continental USA & Canada ** 

When will my order ship out?

Orders will be processed in order of arrival. They will ship out in 2 business days. Once shipped, your order will arrive in 3-7 business days.

If your area of delivery is prone to theft, please notify us of alternate delivery instructions and/or please request the Signature Required service at no additional charge.

How long will it take for my order to arrive?

We offer FREE SHIPPING on all orders over $75 to Continental USA & Canada, with our expedited 3-7 Day Shipping Service. ** This does not include weekends or American & Canadian holidays.**

Orders outside of Continental USA, remote parts of Canada or international countries take 7-10 business days. Please contact us for transit times or if you need your order by a certain date – we strive to accommodate our riders best we can!

Please let us know beforehand if you need your order by a certain date. Our shipping representatives are happy to accommodate but will be unable to do so if the order has already shipped.

Orders take 1 day to process, then travel time starts the next day (unless orders are placed before 10 am, then they ship out the same day!).

**Please Note: Orders will not be processed on the following days, due to Canadian holidays**

Will I have to pay duties or additional fees to receive my package?

We cover all customs and duties charges for all orders shipping to Continental USA. If you do not reside in a continental state or have an international address out of the USA, packages may be subject to additional duties and taxes. 

**Your local customs authorities establish the limits for duty-free packages. Please check your local customs website for more information**

Shipping to Canada?

All orders ship from Canada to Canada, which means there are no Customs or Duties charged to you. Enjoy Free ground shipping to anywhere in Canada, when you spend over $75.

Free Returns & Exchanges

To book a free return:

You have up to 30 days from the date your order is delivered, to return or exchange your item.  As we are dealing with safety products, we must enforce this policy. We understand that sizing issues and general satisfaction with the helmet occur, so we offer up to 30 days to make sure you are completely satisfied with your purchase.

**The helmet/accessories must be in their original condition with all tags/protective films still attached and must NOT have been worn riding.**

To start the return/exchange process, send us an e-mail at hello@vossdot.com with the following information. 

1. First Name, Last name
2. Order ID number/ Invoice number
3. Reason for return/exchange

You will then be sent a link to our return/exchange portal to submit your request. 

To process your return - it is mandatory to upload pictures of the following to the return portal:

• The box
• The front of the helmet 
• The left side of the helmet
• The right side of the helmet
• The back of the helmet
• The inner drop-down visor

 ***Please Note The Following For The Return/Exchange***
All purchased products must be in original packaging and in re-sellable condition (eg. have not been on the road, no fingerprints, all tags attached, drawstring bag tightened) A $50 dollar re-stocking fee would be implemented in the event of the helmet not being in its original condition.

Return labels are only valid for 14 days after the creation date, therefore, must be activated before then. If we receive the product back and upon inspection, find it has been tampered with or is un-sellable, we CAN NOT guarantee the refund or exchange.

To ensure the quality of our service, each product purchased is inspected and documented as quality-controlled prior to shipping out. All items inspected upon return will be pertaining to the item sold, such as the helmet, and original packaging, such as the helmet bag and inner/outer box packaging.

Please inform us of any damage or defect before return, otherwise, if it is not declared before inspection, a refund may not apply. Additionally, due to a higher damaged return rate, if you would like to ensure a guaranteed refund, a photo of the helmet in its original condition and in the drawstring bag before it is returned will serve as a reference in case the helmet is received in otherwise condition. You may send us photos of the purchased products to confirm the condition, whether damaged or not. Refunds or exchanges only occur once the product has been received and inspected by our warehouse. 

Additionally, please note that we will NOT issue a Refund/Exchange if the product has been inspected and the following is found:
- Scratches/scrapes due to the helmet not being secured in its drawstring bag during transit
- Odor coming from product (if there is a noticeable odor, please air out the product for 24 hours before returning, otherwise, this will delay the refund process once it is received back)
- Unremovable fingerprint marks/smudges or dirt/stains
- Any irregularity that is not declared as damage before the product is returned

What happens next?

1. Print out the Pre-Paid Shipping Label and attach it to the outside of the parcel;
2. Please print or save a copy for your records – you can use this to track your return shipment.
3. Drop off your package at your closest FedEx or USPS Depot.
4. Send us an update email letting us know the package has been dropped off.

If you have not heard from us within 10 days of the return, we strongly suggest contacting us to ensure we received the product so that we may begin the refund/ exchange process. You can reach us either by email hello@vossdot.com or phone M-F (Pacific Standard Time) 9am to 4pm. 

Once the Roadhouse Distribution Warehouse has received your item and it has been approved for return, we will refund you by your original payment method. Payments can take up to 14 working days to process.

To book a free Exchange: 

Follow the same steps for the return, but note that it is an exchange when contacting us initially and submitting your request using out return link. 

What happens next?

1. Print out the Pre-Paid Shipping Label and attach it to the outside of the parcel;
2. Please print or save a copy for your records – you can use this to track your return shipment.
3. Drop off your package at your closest FedEx or USPS Depot.
4. Send us an update email letting us know the package has been dropped off.