Order Modifications

How can I change, cancel, or modify my order?

We know things happen — if you need to make a change, we’ll do our best to help.

✏️ To change or add/remove items from your order

Please email hello@vossdot.com as soon as possible with your order number and the details of your requested change. If your order has not yet been processed or shipped, our team can adjust or update it for you.

Once an order has entered fulfillment or been shipped, we’re unable to modify the contents — but you can start a return or exchange once it arrives.

❌ To cancel your order

Contact hello@vossdot.com right away with your order number and “Cancel Order” in the subject line.
If your order has not yet shipped, we can cancel and issue a refund immediately.
 

If it has already shipped, you may return it under our 30-day return policy once delivered.

💬 Need help fast?

Our team processes orders quickly — reaching out within 12–24 hours of placing your order gives us the best chance to make changes before it ships.