Shipping to USA, Australia, Europe, Central or South America? Read Here:
Two years ago, Voss Helmets underwent some significant logistics reorganization in order to bring you the most economical and timely shipping solutions: we partnered with FedEx and consolidated our 3 North American warehouses into our largest facility located in Vancouver, BC. So what does this mean for you? Well, if you are located outside of Canada, then your shipment is considered international and MAY be subject to random selection and inspection by your local Customs and Border Control Agency. Please be advised that random customs inspections are completely out of our control, however, be assured that it is our top priority to assist customs in the event that a delay arises so we can collectively clear your package as soon as possible.
For shipments going to the USA:
You will never be liable to pay any duties or taxes because these are SAFETY products, and thus deemed as DUTY-FREE. However, you still may experience a customs delay due to random inspection and therefore be required to re-confirm and/or verify certain order details. In this instance, Voss Helmets is notified by FedEx about customs delays so please rest assured that a Voss Helmets representative will step in to provide the necessary information to the customs office for prompt clearance.
Please note: under some rare circumstances, the customs agent may require the importer’s approval/authorization to receive the package and/or provide further instructions. If you have any questions regarding the nature of these types of delays/requests, never hesitate to reach out to a Voss Helmets representative at firstname.lastname@example.org for clarity.
For shipments going to Central and South America:
While Voss Helmets has the ability to ship to Central and South America, we cannot guarantee that the process will be as economic or as streamlined as shipping to North America or Europe. It is for this reason that we have partnered with some great distributors so you can have a more personal experience when purchasing your Voss gear. Please seek out these below distributors if you are located in or nearby the region:
Mexico: Yamaha of Mexico. http://www.yamaha-motor.com.mx
Costa Rica: Honda of Costa Rica. http://www.mundohonda.cr
El Salvador: facebook.com/vosselsalvador
Guatemala: Suzuki of Guatemala. http://www.suzuki.com.gt
For shipments going to Europe & Australia:
You WILL BE liable to pay duties and taxes once the package is in the hands of your local customs agency. Please meet their demands as soon as possible so you can have your package cleared and delivered as soon as possible.
For shipments going to Canada:
Your shipment is domestic, therefore you are only liable for the applicable taxes collected at the time of ordering.
For shipments going to Asian and African countries:
Unfortunately at this time, we do not have shipping solutions in place for customers located in Asia or Africa. We offer our apologies and ask for your patience and understanding as we try to expand our global presence.