Returns and Exchanges Process

FREE RETURNS/ EXCHANGES

To book a free return:

You have up to 30 days to return/ exchange your item.  As we are dealing with a safety product, we must enforce this policy. We do understand that sizing issues, and general satisfaction with the helmet does occur, so we offer up to 30 days to make sure you are completely satisfied with your purchase. Please send us an e-mail at hello@vossdot.com with the following information. We will e-mail you with the confirmation of your collection time and address, a booking reference number, and returns documents within 24 hours. Voss Helmets uses FedEx/ USPS Shipping services, if FedEx/ USPS is not a viable option for your return, please let us know and we will try our best to find a different return method.

1. First Name, Last name;
2. Order ID number/ Invoice number;
3. Reason for return.

Please note: all purchased products must be in original packaging and in re-sellable condition. If we receive the product back and upon inspection find it has been tampered with or is un-sellable, we cannot guarantee the refund or exchange. This includes all items pertaining to the item sold, ie. helmet, and original packagings, such as helmet bag or inner box packaging, etc. Refunds or exchanges only occur once the product has been received and inspected by our warehouse.

What happens next?

1. Print out the Way Bill and attach it to the outside of the parcel;
2. Please print or save a copy of the Way Bill for your records – you can use this to track your return shipment.
3. Drop off your package to your closest FedEx Depot.

If you have not heard from us within 10 days of the return, we strongly suggest contacting us to ensure we received the product so that we may begin the refund/ exchange process. You can reach us either by email hello@vossdot.com or phone M-F (Pacific Standard Time) from 9 am to 4 pm. 

Once the Voss Warehouse has received your item and it has been approved for return, we will refund you by your original payment method. Payments can take up to 14 working days to process.

To book a free Exchange: 

Follow the same steps for the return, but note that it is an exchange when contacting us. 

What happens next?

1. Print out the Way Bill and attach it to the outside of the parcel;
2. Please print or save a copy of the Way Bill for your records – you can use this to track your return shipment.
3. Drop off your package to you closest FedEx Depot, contact us and let us know you've dropped it off and we will ship out your exchanged product!